Refund policy
Returns:
We accept returns and exchanges within 14 days of your order date. All returns/exchanges must be shipped back to Slopitch Direct.com at your expense within 7 days of approval or return approval may be denied.
All products must be in original packing(if applicable) and unused.
Apparel, footwear and other products must not show signs of wear or have been washed.
Bats must be un-hit and in-wrapper to be eligible for return or exchange. For this reason, please make sure your product is correct and will work for you before removing the product wrapper. Inspect the weight, association stamps, length and take some dry-swings (don’t hit balls!). If you are unsure if you have the correct bat for your league, check with your umpire or league official. Bats received in opened/used condition will be refused at time of delivery.
Custom and customized apparel:
We do not allow returns or exchanges on customized apparel or gear items. Name/Number and color/logo customization are very unique to the buyer and all sales are final. If you have an issue with the workmanship or quality of an item, please reach out to us and we will try to make it right.
Final sale Items:
slopitchdirect.com often has items on sale for discounted pricing so low that we will not provide any exchanges or refunds based on final sale product. Be aware that any product sold with this notation will not be available for refund and would have limited exchange options due us passing on and excellent sale pricepoint to you.
Returns:
Please contact us by email or phone to obtain a return authorization, please also attach pictures of product in question. Sending any product back without previous contact may slow processing on your return. Send your product back to the address above, at your cost, using any trackable shipping method. We accept the right to charge a restock fee on returns equal to the value of the costs we incurred in shipping the item to you originally.
Exchanges:
Please contact us by email or phone to obtain exchange authorization. Sending any product back without previous contact may slow processing on your exchange. Send your product back, at your cost, to the address above using any trackable shipping method. There will be an exchange fee, to cover the shipping of the new product out to you. We will only ship your new product when the original product is received. If you want your new product to ship immediately, you should place a new order and then return the previously ordered item.
My shipment is late, what do I do?
First, check the tracking number that was emailed to you. If you still have questions, send us an email or call us. Canada Post can occasionally deliver later than the given ETA date on tracking. We will work with you if your package is delayed. Our contact info is at the top of this page.
My overnight order did not come on time. Am I eligible for a refund?
Our chosen couriers nor slopitchdirect.com can guarantee a package will be delivered the next day. There are several factors that can affect overnight on-time deliveries such as weather exception, natural disaster or similar. Your tracking number will typically show these exceptions as a delay.
My shipment never came and it’s been a week! What do I do?
Sounds like this shipment may be delayed, or it could be lost in the mail. Inquire with customer service and we can direct you. You may have a piece of custom apparel that we could be waiting on too. We’ll let you know.
I received a different product then what I wanted, what do I do?
Did we ship a different item than you ordered? Please contact us. We will cover the costs of shipping to correct this error. You will use a shipping label we provide by email to swap the product for the correct one.
My bat was received damaged in the mail (or damaged but still in wrapper)
Contact us and we’ll determine the best way to proceed. We may need to file an insurance claim, so you must do so within a day or two of receiving the bat.
Can I cancel a pre-order?
We do not accept cancellations on any pre-ordered products.
Is your inventory accurate?
We use computerized inventory tracking and if the web site says we have it in stock, we believe we do. Mistakes can happen but we take great pains to ensure accurate inventory. If a product you ordered is out of stock when we fill the order, we attempt to call and email you to see if a substitution can be made and a resolution found. If you absolutely want to make sure it’s in stock before you order, give us a call! we’ll be happy to check the shelves.